Attachment Returns and Warranty - What to Expect from Jaegel

In short: When buying an attachment, it's important to know the terms for returns and warranty if a product doesn't fit, turns out to be defective, or your needs change. The exact terms are always listed on our returns page; here we cover what to check before buying and in case a problem arises.

Why returns and warranty matter more for attachments

Unlike a small consumer item, an attachment is often a large, heavy product with a specific mount. If a product doesn't fit the machine or is faulty, you can't just drop it off at the post office. That's why it's important for the returns and warranty process to be clearly agreed before purchase, not once a problem arises.

What to check before buying

• Exact mount match: most returns are caused by the wrong mount. Check your machine's quick coupler and dimensions before ordering to avoid a later return.
• Product description and dimensions: make sure the product's dimensions and lift capacity match your work and machine.
• Delivery time and terms: ask before buying how quickly the product will arrive, especially if the start date for the work is already fixed.

If a problem appears with an attachment

• Document the problem: take a photo or video that clearly shows the issue, this speeds up finding a solution.
• Get in touch quickly: the sooner you report the problem, the easier it is to find a solution, whether that's repair, replacement or return.
• Keep your documents: the purchase invoice and order details speed up handling a warranty claim.

What warranty typically covers

Warranty covers manufacturing and material defects that appear during normal use. Natural wear, such as a digging bucket's teeth or cutting edges wearing down through regular work, isn't a defect but part of the equipment's life cycle. The same applies to damage resulting from overload or incorrect use.

The most common reasons for returns

• Wrong mount: the product was ordered in the wrong size or system.
• Changed need: the project was cancelled or the work took a different direction.
• Transport damage: the product arrived damaged, and different steps apply here than for a regular return.

You'll find the exact deadlines and terms for returns on our returns page.

We'll help you choose the right product the first time

Most returns can be avoided if the mount and dimensions are already settled at the time of ordering. Send us your machine's details and the work you need done, and we'll help you avoid mistakes in your choice. Check out our attachment range too. Get in touch via our contact page.